Shipping Policy – Vitaomix

At Vitaomix, we strive to ensure your Vitamix blender is delivered to you in a timely and secure manner. This Shipping Policy outlines key details about our shipping process, including delivery 范围，timelines, and considerations for your order—helping you stay informed from the moment you place your purchase to when it arrives at your door.

1. Shipping Eligibility & Coverage

We currently offer shipping to —please note that shipping to remote areas (e.g., islands, rural locations with limited delivery access) may be subject to additional restrictions or surcharges. Orders placed from locations outside our covered shipping areas will not be processed, and we will notify you via email to cancel the order and issue a full refund if this occurs.

We do not ship to P.O. boxes, APO/FPO addresses, or international freight forwarders. All orders must be shipped to a physical residential or commercial address where someone can receive and sign for the package (if required).

2. Order Processing Time

Before your order ships, we need to process and prepare it for delivery. Order processing typically takes 1–2 business days (Monday–Friday, excluding public holidays). This includes verifying your payment details, checking product stock, and packaging your Vitamix blender securely to prevent damage during transit.

If an item you ordered is out of stock, we will notify you via email within 24 business hours of your purchase. We will provide an estimated restock date and offer you the option to wait for the item to be restocked or cancel the out-of-stock portion of your order for a full refund.

3. Shipping Timelines

Once your order is processed and shipped, delivery timelines will vary based on your location and the shipping method you select at checkout. Below are general guidelines for delivery windows (note: these timelines do not include order processing time):

Please keep in mind that these are estimated timelines only. Delays may occur due to factors beyond our control, such as severe weather, transportation disruptions, or customs hold-ups (for international shipments). We will notify you via email if we anticipate a significant delay in your delivery.

4. Shipping Costs

Shipping costs for your order are calculated at checkout based on three key factors: your delivery address, the weight and dimensions of your package (which varies by Vitamix model), and the shipping method you choose. You will see the total shipping cost clearly displayed before completing your purchase, so there are no unexpected fees.

Please note that shipping costs are non-refundable unless the delay or issue with delivery is caused by our error (e.g., shipping to the wrong address due to our mistake) or the package arrives damaged. In such cases, we will review your request and may issue a refund for shipping costs at our discretion.

5. Order Tracking

Once your order is shipped, we will send you a shipping confirmation email containing a unique tracking number and a link to the carrier’s website (e.g., FedEx, UPS, DHL). You can use this tracking number to monitor the status of your delivery in real time, including when the package is in transit, out for delivery, and delivered.

If you do not receive a tracking number within 2 business days of your order being processed, or if the tracking information shows no updates for more than 3 business days, please contact our customer service team at [email protected] with your order number. We will investigate the issue and provide you with an update as soon as possible.

6. Delivery Requirements & Receipt

Most Vitamix packages require a signature upon delivery to ensure they are received safely. If no one is available to sign for the package, the carrier may leave a delivery notice with instructions on how to reschedule delivery or pick up the package from a local facility.

It is important to inspect your package carefully upon delivery. If the package appears damaged (e.g., dented, torn, or opened), please refuse delivery and contact us immediately at [email protected]. If you accept the package and later discover damage to the Vitamix blender or its accessories, take photos of the damage and contact us within 48 hours of delivery—this will help us resolve the issue quickly (e.g., arranging a replacement or refund).

7. International Shipping (If Applicable)

For international shipments (to regions outside), additional considerations apply:

  • Customs & Duties: International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost or product price. We recommend checking with your local customs office to understand potential fees before placing an international order.
  • Customs Documentation: We will provide all necessary customs documentation (e.g., commercial invoice) for your order, but we are not responsible for delays caused by customs inspections or incomplete documentation due to incorrect information provided by the customer (e.g., wrong address, missing contact details).
  • Delivery Timelines: International delivery timelines are typically longer than domestic timelines, ranging from 7–14 business days after shipment (depending on the destination and customs processing).

8. Contact Us for Shipping Inquiries

If you have questions about our shipping policy, need help tracking your order, or have concerns about delivery, please reach out to our customer service team:

We are dedicated to ensuring your Vitamix order arrives smoothly, and we will work with you to address any shipping-related issues promptly.